Communication Management Module
Every email, SMS and WhatsApp conversation with your customers — both sent and received — is collected in a single, chronological customer profile timeline.
Features
- Unified communication history: email, SMS and WhatsApp on one screen
- Outgoing (sent by you) and incoming (from the customer) messages shown separately
- Direct access to communication history from the boat/customer card
- Team-wide visibility: any authorized user can see who was contacted, when, and about what
- Add notes and reminders
Value: Messages from different channels never get lost in scattered inboxes; customer communication history stays part of institutional memory even as your team changes.
#iletisim
#crm
#musteri-iletisimi
#mesaj-gecmisi